Privacy Policy

This Privacy Policy outlines how Bonusengine Pty Ltd ("Bonusengine", "we", "our", or "us") handles personal information in connection with our catering services offered in Australia. We follow the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and apply reasonable safeguards to protect information entrusted to us.

Types of information. We may collect identifiers (such as name, email address, and telephone number), event details (including date, venue location, headcount, menu preferences, and dietary notes), business information (company and role), and communications you choose to share with our team. Where you provide information about other attendees, you should ensure you have authority to do so and that those individuals understand how their information may be used for event planning purposes.

Collection methods. Information is obtained directly from you via web forms, phone calls, emails, proposals, tasting sessions, and on-site coordination. In limited cases, we may receive information from venues or suppliers assisting your event, always to the extent required to coordinate logistics and service quality. If you interact with our website, we may collect usage data and cookies to support functionality, analytics, and service improvements.

Use of information. We use personal information to plan and deliver catering services, coordinate staffing and logistics, manage proposals, process payments, and communicate about event requirements, variations, and follow-up feedback. We may also use aggregated insights to refine menus, staffing models, and service processes. Marketing communications are sent in line with your preferences, and you can opt out of non-essential messages at any time.

Disclosure. We share information with staff and service providers who help deliver your event, such as venues, rental suppliers, or logistics partners. These parties are engaged to support event operations and are expected to handle information with care. Where required by law, we may disclose information to regulators or to comply with court orders. We do not sell personal information.

International transfers. Our primary operations and data storage are located in Australia. Certain cloud services may use infrastructure in other jurisdictions. Where this occurs, we take steps designed to maintain protections consistent with the APPs and our contractual obligations.

Data security and retention. We apply administrative, technical, and physical controls intended to reduce risks such as unauthorised access, alteration, or loss. Retention periods depend on legal, tax, and operational requirements. When information is *** longer required, we take steps to de-identify or securely dispose of it in a reasonable timeframe.

Your choices. You may request access to, or correction of, your personal information held by us. Where you unsubscribe from marketing, we will respect that choice. You may manage cookies through browser settings, though certain features may be impacted. If you share third-party information with us, please pass on relevant privacy details to those individuals.

Cookies and analytics. Our site may use cookies for essential functions, performance measurement, and improvement. Analytics services can help us understand aggregated trends such as pages visited and time on site. You can manage preferences using your browser or device controls. For details on cookies and data handling, contact our team using the details below.

Third-party links and vendors. Our website may reference venues or services for convenience. Their privacy practices are governed by their own policies. When you engage external providers, you should review those terms. Our Legal page provides further information about supplier terms and event conditions.

Contact us. For privacy questions, requests, or feedback, reach our Privacy Officer at Bonusengine@outlook.com or call +61428790321. Postal enquiries can be directed to Unit 4, 18 Cedar Avenue, North Sydney NSW 2060.

Changes to this policy. We may update this Privacy Policy to reflect changes in law or our practices. The latest version applies from the date published on this page. We recommend reviewing it periodically to stay informed about how we handle personal information related to our catering services.