Legal & Regulatory Information
Important statutory notices, licences, consumer rights and our policies relevant to customers in Australia.
Corporate & registration details
| Trading name | Bonusengine |
|---|---|
| Legal entity | Bonusengine Pty Ltd |
| ABN | 91 234 567 890 |
| GST | Registered for GST |
| Registered office | Unit 4, 18 Cedar Avenue, North Sydney NSW 2060 |
| Contact | +61428790321 · Bonusengine@outlook.com |
Licences & food safety
We hold relevant local council food business registration and operate under Food Standards Australia New Zealand (FSANZ) guidelines. Specific venue licenses (RSA/RGL) are arranged where required.
Terms of service (summary)
Cancellation & refund policy
If an event is cancelled by the client, refunds of deposits are subject to notice periods and costs incurred. Cancellations within 14 days of the event may forfeit deposits and incur additional fees. Refunds are processed within 14 business days where applicable.
- Cancellation >30 days: Full refund less administration fee.
- Cancellation 14–30 days: 50% refund of deposit.
- Cancellation <14 days: No refund for deposit; additional charges possible.
Force majeure & event changes
Where events are impacted by unforeseen circumstances outside our control (including public health directives, extreme weather or venue closure), we will work to re-schedule or offer credit/refund in line with applicable law and the specific circumstances.
Complaints handling & dispute resolution
How to complain
Email Bonusengine@outlook.com or call +61428790321. Provide booking reference, event date and details. We aim to acknowledge complaints within 2 business days and resolve within 14 days.
External options
If unresolved, consumers in Australia may contact their state Fair Trading office or the Australian Competition & Consumer Commission (ACCC). For food safety concerns, contact your local council environmental health unit.
Food safety & allergens
We maintain food safety procedures consistent with FSANZ and local council requirements. Our kitchen team follows temperature control, cross-contamination prevention and hygiene training. Menus note common allergens; bespoke allergen management plans are available for events with identified needs.
- Notify us of allergies at booking and again prior to the event.
- We can provide allergen declarations and ingredient lists on request.
- We cannot guarantee an allergen-free environment where third parties are present.
Accessibility, privacy & copyright
Our website aims to meet accessibility best practices. For issues, contact us and we will provide alternative formats. Our Privacy Policy describes how personal data is handled. All website content is © Bonusengine. Reproduction requires permission.